Refund policy

Refunds & Returns Policy

Our 30 Day Promise

If your Penguin Tattoo Co product is faulty, irritates your skin, or doesn't perform the way we said it would, tell us within 30 days of delivery and we'll make it right. Refund, replacement or store credit, your choice.

You don't need to send anything back. Keep the product or dispose of it, whichever you prefer.

We'll ask what happened and which product it was, and we may ask for a photo. That's it.
Email benguin@penguintattooco.com.au and we'll sort it.

This promise sits on top of your rights under Australian Consumer Law. It doesn't replace them.

Changed your mind?

If you've ordered the wrong thing or simply changed your mind, we accept returns within 30 days of delivery, provided the product is unused, unopened and still sealed in its original packaging.

For hygiene and safety reasons we can't resell opened personal care products, so change of mind returns are limited to sealed items.

You'll need proof of purchase. Contact us first at benguin@penguintattooco.com.au and we'll send return instructions. Items posted back without contacting us first can't be accepted.

Damaged, wrong or defective

Check your order when it arrives. Get in touch straight away if the item is damaged in transit, you've received the wrong product, or the product is defective.

We'll replace it or refund it, and we'll cover any postage. No need to return the original.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

If a product has a major problem, you're entitled to choose a refund or a replacement. If the problem is minor, we may choose to repair, replace or refund. These rights apply whether or not the item was purchased on sale.

Nothing in this policy limits those rights.

Exclusions

Gift cards are not returnable or refundable for change of mind. Your consumer guarantee rights still apply.

Exchanges

We don't offer direct exchanges. The quickest way to get a different product is to place a new order once your refund has been processed.

Refunds

Once a refund is approved, we'll process it back to your original payment method within 10 business days. Banks and payment providers can take a few extra days to show it.

If more than 15 business days have passed since approval and you still haven't seen it, email us.