Refund policy
Refunds & Returns Policy
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened or used tattoo aftercare products cannot be returned.
You will need proof of purchase to request a return.
To start a return, please contact us at benguin@penguintattooco.com.au.
If your return is approved, we’ll provide instructions on how and where to send your item.
Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
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your item arrives damaged
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you receive the wrong product
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your order is defective
We’ll assess the issue and make it right as quickly as possible.
Non-Returnable Items
Due to the nature of tattoo aftercare and personal care products, we do not accept returns on:
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opened or used products
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personal care items once unsealed
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sale items
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gift cards
If you’re unsure whether your item qualifies, please contact us before requesting a return.
Exchanges
We do not offer direct exchanges.
If your return is approved, the fastest way to receive another item is to place a new order once your refund has been processed.
Refunds
Once your return is received and inspected, we’ll notify you whether your refund has been approved.
If approved, refunds are processed back to your original payment method within 10 business days.
Please note that banks and payment providers may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at benguin@penguintattooco.com.au.
Questions
If you have any questions about returns or refunds, please get in touch — we’re always happy to help.