Shipping policy
Shipping Policy
Processing Times
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly longer. If there is a significant delay, we will contact you directly.
Shipping Rates
We offer flat rate shipping of $5 AUD on all Australian orders.
Shipping costs are calculated and displayed at checkout.
Estimated Delivery Times
Delivery timeframes are estimates only and may vary depending on your location and carrier.
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Australia: 3–7 business days after dispatch
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Shipping Carriers
We use reputable shipping carriers to ensure your order arrives safely. Carrier selection may vary depending on destination and order size.
Delays & Lost Parcels
Penguin Tattoo Co is not responsible for delays caused by shipping carriers, weather events, customs processing, or other factors outside our control.
If your order appears delayed or lost in transit, please contact us and we’ll assist where possible.
Incorrect Addresses
Please ensure all shipping details are correct at checkout.
Penguin Tattoo Co is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a parcel is returned to us due to an incorrect address, additional shipping charges may apply.
International Shipping
At this time, Penguin Tattoo Co ships within Australia only.
We’ll share updates if international shipping becomes available in the future.
Questions
If you have any questions about shipping or your order, please contact us at: